1.  Know the market you are working in.  Know what your buyer is looking for.

2.  Anyone could be your next customer.  Do not be afraid to talk to everyone you encounter.

3.  When selling a house, price it so that it will sell. 

4.  Listen to your customers' concerns and help to ease their fears.

5.  Know what most interests your customers in a new home.  This will enable you to find their perfect house.

6.  Upgrade to better technology as far as your scheduling, bids, etc. are concerned to improve your customer service.

7.  Never think you know everything.  You should always be willing to learn new skills.

8.  Get to know your customers and let them get to know you; the better they know you, the more they will trust you.

9.  If you are just starting out in the business, find a more experienced real estate agent to be your mentor.  If you have been doing this for a while, mentor a new agent.

10.  Maintain a positive attitude regardless of what is going on in your personal or professional life.  Everyone has heard you draw more flies with sugar than vinegar.  Well, in this case, “flies” translates into business, so smile!